Our Services
OUR SERVICES
We provide proactive, 24×7 remote and onsite support for efficient IT operations and timely resolutions for your IT-related issues and IT skill gaps. Our services help provide ongoing IT improvements and ensure your IT environment is secure while controlling IT experiences.
Assessment & Strategy
We evaluate your IT needs helping you develop strategies that support good business decisions and budget management.
Security & Compliance
We help you achieve your cybersecurity goals, preventing malicious threats to your organization that could cause damaging data loss and outages.
Backup & Disaster Recovery
We provide backup and recovery solutions that protect your data from unauthorized access, malicious cybersecurity threats, natural disasters, and accidental user deletion.
Monitoring & Management
Our 24x7 computer and network monitoring help keep your systems running smoothly by proactively alerting us and opening trouble tickets for our technicians to pre-emptively resolve issues and avoid downtime.
Help Desk Support
Our certified technicians become intimately familiar with your IT environment providing friendly accessible support for faster resolutions.
Cloud Solutions
As a Microsoft Partner, we provide a variety of cloud migration services for Microsoft 365 and other cloud-based solutions.
Complete IT Infrastructure
We help you select the appropriate hardware, software, and cloud solutions to fit your infrastructure and operational needs.
What our clients are saying about us...
Balsam is not only good with repairs, they are proactive in helping us move forward and staying healthy.Social Service Agency
Good service, good response times and good advice. Social Service Agency
Undoubtedly the very best.Transportation Company
When I call the help desk, the staff are right there at the ready, and they give you the feeling that your need is important today!Church
Previously used busy husbands for support. Having Balsam has been wonderful.Day Care Center
Incredibly fast at getting back to me.Consultant
Honestly I think these folks are awesome; friendly, personable, sense a rush, help right away.School
Balsam has been our IT vendor for over 3 years and has always provided excellent service, timely responses and much-needed advice on our systems. We're happy customers.Market Research & Consulting Firm
I went from total frustration with a variety of computer glitches and system failures, to now being completely In control of every function, thanks to Balsam’s incredible expertiseAttorney, Business Owner
Very professional and friendly staff. I enjoy working with them.Life Sciences Company
Since day one with Balsam (almost 15 years ago), they have been an integral part of our business. Everyone is on a first-name basis and goes above and beyond with stellar service and cutting-edge ideas that improve our bottom lineHistorical Library in Boston
We have used Balsam for 9 years for everything from setting up VPNs to firewalls to data redundancy. We had a person who managed our network and servers for many years but when they left, we handed everything over to Balsam and it has been a great experience as well. Their staff is professional, curious, experienced and even fun to work with.Inventory Management Systems – Software Company
Everyone at Balsam Technologies is professional, prompt, and friendly. I highly recommend them.Ambulance Service
Responsive, attentive and down-to-earth folks who are a joy to work with. Can’t ask for more from your IT provider!Financial Services – Wealth Management Firm
When we call Balsam for technical support we receive fast prompt courteous technicians who resolve our issues. We are a 24 hour emergency dispatch center, our needs are critical and time sensitive. They are constantly monitoring and securing our network equipment and protecting our critical information.Regional 911 Dispatch Center
Quick response time and a genuine desire to find solutions that work for your businessFinancial Services – Wealth Management Firm
When we call Balsam for technical support we receive fast prompt courteous technicians who resolve our issues. We are a 24 hour emergency dispatch center, our needs are critical and time sensitive. They are constantly monitoring and securing our network equipment and protecting our critical information.Regional 911 Dispatch Center
Excellent experience& service! Very knowledgeable and the entire team is right by our side when we need technical support.Accounting Firm
WHO WE SERVE
We provide IT support services for all kinds of organizations. Our knowledge and experience with Information Technology “IT” and industry best practices allows us to assist and advise our clients with their ongoing IT needs. We help our clients implement and manage predictable, smooth-running IT systems that support the operational needs of their organizations.
Businesses & Professional Services
Town Government & Agencies
Schools & Colleges
Police, Fire, & First Responders
Healthcare Providers
Social Service Agencies
Non-Profits & Churches
Call us today at 978-281-3339 and find out how easy and cost-effective it is to get our world-class IT services and ... peace of mind.
Or by email:
Balsam Technologies Inc., 12 Blackburn Center, Gloucester, MA 01930