WHAT WE DO
We provide proactive, 24×7 on-site or off-site world-class support that ensures efficient IT operations, timely identification and resolution of vulnerability issues, diminished IT skill gaps, continuous IT improvement, and exceptional user satisfaction. Our services ensure a secure IT environment that’s compliant with third-party IT regulations and controls IT expenditures.
Assessment & Strategy
We evaluate your IT operational needs, help you develop management and governance strategies, and acquire tools that support good business decisions and budget management.
Security & Compliance
We help you develop and implement a governance framework for IT security and compliance as well as prevention of malicious security threats that cause data losses and damaging outages.
Backup & Disaster Recovery
Our backup and recovery solutions protect vital information against loss due to unauthorized access, theft, catastrophic natural disasters, and user error.
Monitoring & Management
Our 24x7 monitoring of your IT system helps keep your systems fine-tuned and helps determine if your systems are up or down, or
meet response goals — and provides instant alerts when something breaks.
Help Desk Support
Our proactive, 24x7 support by system
engineers who are intimately familiar
with your IT environment closes skill
gaps and provides efficient and secure
resolutions.
Cloud Solutions
We support the selection, deployment
and ongoing management of your
cloud-based resources.
Complete IT Infrastructure
We help you select hardware and
software and build an infrastructure
that fits your connectivity and
operational needs.
What our clients are saying about us...
Balsam is not only good with repairs, they are proactive in helping us move forward and staying healthy.Social Service Agency
Good service, good response times and good advice. Social Service Agency
Undoubtedly the very best.Transportation Company
When I call the help desk, the staff are right there at the ready, and they give you the feeling that your need is important today!Church
Previously used busy husbands for support. Having Balsam has been wonderful.Day Care Center
Incredibly fast at getting back to me.Consultant
Honestly I think these folks are awesome; friendly, personable, sense a rush, help right away.School
Balsam has been our IT vendor for over 3 years and has always provided excellent service, timely responses and much-needed advice on our systems. We're happy customers.Market Research & Consulting Firm
I went from total frustration with a variety of computer glitches and system failures, to now being completely In control of every function, thanks to Balsam’s incredible expertiseAttorney, Business Owner
Very professional and friendly staff. I enjoy working with them.Life Sciences Company
Since day one with Balsam (almost 15 years ago), they have been an integral part of our business. Everyone is on a first-name basis and goes above and beyond with stellar service and cutting-edge ideas that improve our bottom lineHistorical Library in Boston
We have used Balsam for 9 years for everything from setting up VPNs to firewalls to data redundancy. We had a person who managed our network and servers for many years but when they left, we handed everything over to Balsam and it has been a great experience as well. Their staff is professional, curious, experienced and even fun to work with.Inventory Management Systems – Software Company
Everyone at Balsam Technologies is professional, prompt, and friendly. I highly recommend them.Ambulance Service
Responsive, attentive and down-to-earth folks who are a joy to work with. Can’t ask for more from your IT provider!Financial Services – Wealth Management Firm
When we call Balsam for technical support we receive fast prompt courteous technicians who resolve our issues. We are a 24 hour emergency dispatch center, our needs are critical and time sensitive. They are constantly monitoring and securing our network equipment and protecting our critical information.Regional 911 Dispatch Center
Quick response time and a genuine desire to find solutions that work for your businessFinancial Services – Wealth Management Firm
When we call Balsam for technical support we receive fast prompt courteous technicians who resolve our issues. We are a 24 hour emergency dispatch center, our needs are critical and time sensitive. They are constantly monitoring and securing our network equipment and protecting our critical information.Regional 911 Dispatch Center
Excellent experience& service! Very knowledgeable and the entire team is right by our side when we need technical support.Accounting Firm
WHO WE SERVE
We provide our services to virtually all types of businesses, government entities and institutions. Our deep knowledge in managed IT services and work processes allow us to fulfill our clients’ needs effectively and efficiently — and ensure predictable, smooth-running, compliant, and secure IT environments while avoiding the many pitfalls inherent within this industry.