We provide proactive, 24×7 on-site or off-site world-class support that ensures efficient IT operations, timely identification and resolution of vulnerability issues, diminished IT skill gaps, continuous IT improvement, and exceptional user satisfaction. Our services ensure a secure IT environment that’s compliant with third-party IT regulations and controls IT expenditures.

Assessment & Strategy

We evaluate your IT operational needs, help you develop management and governance strategies, and acquire tools that support good business decisions and budget management.

Security & Compliance

We help you develop and implement a governance framework for IT security and compliance as well as prevention of malicious security threats that cause data losses and damaging outages.

Backup & Disaster Recovery

Our backup and recovery solutions protect vital information against loss due to unauthorized access, theft, catastrophic natural disasters, and user error.

Monitoring & Management

Our 24x7 monitoring of your IT system helps keep your systems fine-tuned and helps determine if your systems are up or down, or
meet response goals — and provides instant alerts when something breaks.

Help Desk Support

Our proactive, 24x7 support by system
engineers who are intimately familiar
with your IT environment closes skill
gaps and provides efficient and secure

Cloud Solutions

We support the selection, deployment
and ongoing management of your
cloud-based resources.

Complete IT Infrastructure

We help you select hardware and
software and build an infrastructure
that fits your connectivity and
operational needs.

What our clients are saying about us...


We provide our services to virtually all types of businesses, government entities and institutions.  Our deep knowledge in managed IT services and work processes allow us to fulfill our clients’ needs effectively and efficiently — and ensure predictable, smooth-running, compliant, and secure IT environments while avoiding the many pitfalls inherent within this industry.

Businesses & Professional Services

Town Government & Agencies

Schools & Colleges

Police, Fire & First Responders

Healthcare Providers

Social Service Agencies

Non-Profits & Churches

Call us today at 978-281-3339 to schedule a free IT review, and find out how easy and cost effective it is to get our world-class IT services and ... peace of mind.

Or by email:

Balsam Technologies Inc., 12 Blackburn Center, Gloucester, MA 01930